Privacy Policy - Safecastle

At Safecastle, we respect your privacy. Any and all information collected on this site is kept strictly confidential and is not sold, disclosed to third parties (beyond those institutions involved in your financial transaction and/or our partners who may be involved in the fulfillment of your order or our marketing functions) or reused without your permission. Any information you give to us will be held with care and will not be used in ways that you have not consented to.

 

When we process an online order for you, we request necessary credit card and shipping info. The credit card data is processed and held by involved credit-card processing industry members. We do not have direct access to your credit card info. Your billing and shipping info is only used to process and ship your order. Phone numbers are required for shipping issues that could arise. (In the event a delivery company needs immediate delivery instructions or they have problems finding you, we need to be able to phone you and get answers promptly for them.) We do not call you unless there are issues or questions that cannot be addressed by email.

 

Non buyers club members: your email address is not used for any reason other than to communicate with you regarding your transactions and as indicated above. Buyers club members: you are initially automatically opted in to our email list which is used to communicate news and promotional info regarding our site and products. You can permanently opt out of that email distribution list at any time by using the link provided on each email.

 

We take every precaution to protect your sensitive information. Our site is compliant with PCI credit card processing standards and our systems, web store, and site host are continually secured, monitored, and audited by network security specialists. Your credit card data is always transmitted in encrypted form and stored by secure financial institutions involved in the processing of our transactions. We do not have access to that data.

 

In the course of processing your transactions, our employees only have access to the necessary info needed to ship your packages, and they securely protect your information from access by other parties.

Our Policy on collecting contact numbers.

  1. Collection of Phone Numbers: We may collect your phone number when you sign up or register on our website/application. This information is voluntarily provided by you and may include your mobile or landline phone number.

  2. Purpose of Phone Number Collection: We collect your phone number for the following purposes:

  • To communicate with you regarding your account, updates, or important information related to our services.
  • To provide you with customer support and assistance.
  • To send you notifications, promotional offers, or marketing messages (if you have opted to receive such communications).
  • To enhance the security of your account and prevent unauthorized access.

  1. Consent and Opting Out: By providing your phone number, you consent to us using it for the purposes mentioned above. You can choose to opt-out of receiving promotional messages or marketing communications at any time by following the instructions provided in the message or by contacting us directly.

  2. Sharing and Disclosure: We do not sell, rent, or lease your phone number to third parties unless we have obtained your explicit consent. However, we may share your phone number with trusted third-party service providers who assist us in delivering our services (e.g., SMS delivery services, customer support tools) or as required by law.

  3. Data Security: We take appropriate technical and organizational measures to protect your phone number and ensure its confidentiality. We strive to maintain the security and integrity of our systems, but please be aware that no method of data transmission over the internet or electronic storage is 100% secure.

  4. Retention Period: We retain your phone number for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law.

  5. Updates to the Privacy Policy: We reserve the right to update or modify this privacy policy from time to time. If we make any material changes, we will notify you by email or through a prominent notice on our website/application.

 

If you feel we are not abiding by this privacy policy, please email us at: customerservice@safecastle.com , phone us at 877-673-2394